What are the responsibilities and job description for the Comptroller - Correspondence Specialist (Program Specialist IV-V) (Open to Current CPA employees only) position at COMPTROLLER OF PUBLIC ACCOUNTS?
This posting is open to current CPA Employees only.
Applications must be filed at https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00047054&tz=GMT-05:00
About the Comptroller’s Office
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
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General description The mission of the Tax Policy Division is to provide accurate, consistent and timely tax information to taxpayers, state officials, Texas citizens and agency personnel.
The Correspondence Team supports the division’s mission by providing tax-related guidance for internal and external CPA customers, other agencies and public offices; assisting Enforcement with tax guidance during taxpayer seminars; and handling special projects.
An ideal candidate is a positive individual with a passion for customer service and the ability to apply their skills and knowledge to produce helpful responses. This candidate should also possess the ability to analyze questions and articulate written responses in an accurate, simple and concise manner.
This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time based on business needs.
The salary and the level of the position offered (i.e., Program Specialist IV or V) will be based on the quality of the candidate’s experience and education.
Program Specialist IV: $5416.00 – 5916.00
Program Specialist V: $5833.00 – 6416.00
Please Note: Selected Candidates will not receive an increase greater than $900.00 per month.
Minimum Qualifications
Education:
Graduation from an accredited four-year college or university is required.
Program Specialist IV:
Experience:
Three (3) years of experience responding to oral or written requests; which require the candidate to research, analyze and interpret the question and provide an oral or written response related to complex state tax statutes.
Preferred Experience:
Experience in sales and franchise tax, fees and assessments, forms, processes and policies is preferred.
Program Specialist V:
Experience:
Four (4) years of experience responding to oral or written requests; which require the candidate to research, analyze and interpret the question and provide an oral or written response related to complex state tax statutes.
Preferred Experience:
Experience in sales, franchise, motor vehicle, motor fuels and hotel occupancy taxes, fees and assessments, forms, processes and policies is preferred.
Substitution of Experience for Education at both levels:
Each additional year of experience may be substituted for education on a year for year basis.
Substitution of Education for Experience at the Program Specialist IV level only:
A master’s degree or higher may be substituted up to two years of experience.
Once hired, we will provide the tools for you to be proficient with:
- Interpreting tax statutes, rules, and policies regarding sales and franchise taxes including assessments and fees,
- Providing assistance to internal and external customers,
- Researching and analyzing taxpayer questions,
- Consulting with other agency personnel,
- Drafting written responses,
- Responding to phone calls, and
- Completing special projects
Veterans:
To receive veteran's preference, a copy of your DD214 (Member 4) is required.
Surviving Spouses or Orphans must provide DD 1300 or DD 214.
Required documents must be attached to the application when it is submitted in order to receive veterans’ preference.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Salary : $900