Service Team Leader

Job Description

Job Description

Compu Dynamics is North America's premier technology infrastructure design-build partner. We provide straightforward, smart solutions to meet today's challenges with tomorrow's demands in mind. We design, construct, and maintain some of the world's leading data center facilities.

Join our growing Electrical Service Team! Compu Dynamics is one of the leading data center fit-out contractors in the world's largest data center market. Our continued growth has led to an immediate opening for a Service Team Leader!

Essential Functions :

• Directs, coordinates, and executes initiatives with management and technicians for process improvements and service quality.
• Participates in formulating and implementing long-range goals and objectives for the Service Division.
• Develops and implements communication and escalation procedures aimed at enhancing customer satisfaction and reducing callbacks.
• Resolves customer issues to ensure a high level of customer satisfaction and maintain positive relationships with stakeholders.
• Evaluates workload and ensure the appropriate number of team members are scheduled to meet forecasted work demands.
• Collaborates with management to adjust staffing levels as needed to balance labor efficiency and operational requirements.
• Maintains ongoing maintenance schedules for service accounts and ensure timely service delivery.
• Oversees the Service Sales Team and drive growth in alignment with company goals.
• Reviews and approves customer requests and work scopes.
• Oversees and ensure accuracy in service billing, working closely with administration and accounting teams.
• Develops proposals and estimates, assisting with defining project scopes to support profitability.
• Recruits, orients, trains, and retains team members, fostering a safe and productive work environment.
• Conducts technician meetings, provide technical assistance to service employees, and ensure adherence to standards and policies.
• Evaluates data and metrics to develop strategies for improving service delivery.
• Creates reports to provide visibility for external stakeholders and ensure alignment with company goals.
• Establishes and maintains professional relationships with suppliers, subcontractors, public agencies, and clients.
• Maintains professionalism with all colleagues and external stakeholders, promoting a positive work culture.
• Conducts customer visits and quality control inspections to strengthen relationships and ensure adherence to service standards.
• Driving is a required part of the position and may be necessary for daily tasks and responsibilities.

Required Education & Experience :

Preferred Education & Experience :

Military Codes : 120A, 0411

PM23

Compu Dynamics Pay Range

125,000—$170,000 USD

Compu Dynamics offers a comprehensive benefits package to include : Medical, Dental, Vision, 401k with dollar-for-dollar company match up to 4%, various voluntary benefits, Employer paid life insurance, 7 Holidays, paid Parental Leave, Volunteer Time Off, up to 4 weeks PTO after 60 days and you get your birthday off!

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.

All employment offers are contingent upon successful completion of our pre-employment drug screening, background / criminal check, and motor vehicle check.

Salary : $125,000 - $170,000