What are the responsibilities and job description for the SERVICE DESK ANALYST (SUPERVISOR - INTERNAL SERVICES) position at Compu-Vision Consulting?
Job Tittle : Service Desk Analyst (Supervisor - Internal Services)
Duration : 6 Months
Location : Pontiac, MI
Job Description :
Assist user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
ITIL certification preferred.
Additional Service Center responsibilities duties as required.
Environment :
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
