What are the responsibilities and job description for the Bilingual Spanish/English Desktop Support Technician position at Compucom?
Bilingual Spanish-speaking Desktop Support Technician
Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, iPads, Tablets, Smart phones, and peripherals. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.
Responsibilities
Qualifications
Technical Competencies:
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, iPads, Tablets, Smart phones, and peripherals. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.
Responsibilities
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's).
- Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents and requests using client provided ServiceNow tool
- Works collaboratively with people across the organization.
Qualifications
- Minimum 1 year experience in related field
- Bilingual Spanish/English
- Education: Associates degree preferred or equivalent experience
- Area of Study: Computer Science or Information Technology from an accredited school
- Desktop and/or Infrastructure support experience
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
- Working knowledge of the Microsoft Office application suite including MS Outlook.
- Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers)
- HP Printer Basics Printers as assigned
- Lexmark Printer Basics Printers as assigned
- Apple MAC Certifications as assigned
Technical Competencies:
- Technical writing
- Coding/programming
- Cloud & SaaS services
- Health Insurance (Medical, Dental, Vision)
- Basic Life/AD&D
- Employee Assistance Program
- Paid Holidays
- Paid Time Off
- 401(k)
- FSA/HSA Pre-Tax Benefits
- Discounts
- Life/Disability Plans
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
