What are the responsibilities and job description for the Field Service Technician position at CompuCom?
Take your career to the next level with CompucomStaffing (https : / / www1.jobdiva.com / portal / ?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0# / ) . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a
- Field Service Technician
- to join their team
- onsite
- in Bentonville, AR and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100 miles daily, depending on the area and specific route, and is required to have a valid drivers license.
- Duties and Responsibilities :
- Understand AC / DC and backup power concepts
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Track and monitor issues, provide notes and feedback
- Skills and Qualifications :
- Minimum 1 years of IT support experience
- A Certification preferred - or must be obtained within first 3 months of employment
- Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
- Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
- Experience desired in copper and fiber cabling and various terminating connectors
- Exceptional customer service skills
- Excellent time management and reporting skills
- Will occasionally work at heights of 20' to 25', lift equipment training provided
- Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
