Field Service Technician

Founded in Little Rock, Arkansas in 1963 by Jack L. Tyler, P.E., Jack Tyler Engineering, Inc exists to serve its customers by providing engineered technical solutions to customers' problems. Jack Tyler Engineering was founded on core family values, and those same values drive every part of our organization today. Now, 60 years later and in the hands of our 3rd generation of family leadership, we are growing and expanding our services in both task and territory.

Jack Tyler Engineering exists to serve two main purposes:

• We sell and service the equipment that is required to provide clean water to the communities where we live and work. Everyone deserves clean water, and we strive to make sure there is an ample supply. Our equipment collects, treats, and distributes water and wastewater.
• We sell and service the rotating equipment that is required to keep manufacturing plants up and running in Arkansas and surrounding states. When plants close due to unplanned maintenance and downtime, it can cripple an organization and a community.

The specific equipment that we sell and service from our three Arkansas locations includes pumps and pump systems, compressed air systems, valves, actuators, mechanical seals, controls, water treatment equipment, wastewater treatment equipment, and water storage tanks.

If you are an individual who possesses excellent customer service skills and the ability to follow through on customers’ needs, you may be the person we are looking for to join our team as a Field Technician. The service writer’s responsibilities include ensuring the customer’s needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. If hired for this role, you will play a critical part in serving our customers.

At Jack Tyler Engineering, we value:

• Servanthood – We seek to understand our customer’s needs and we seek to solve their problem.
• Technical Expertise – We strive to be experts on the equipment we sell, and service and we seek to operate with excellence.
• Bring Joy – We seek to create a positive and joyful experience that blesses our team members and customers.
• We Make Things Right – We keep our word, and we never walk away until the job is done correctly.
• Love Wins – Love is a verb, it requires discipline, and we seek to take care of each other and our customers.

Job Duties and Responsibilities

• Diagnose, manage and execute repair, troubleshooting and breakdown of pumps
• Diagnose, manage and execute repair, troubleshooting and breakdown on lift stations in the field
• Work in an effective team environment, learning and taking instruction from mid and senior-level staff
• Perform field work tasks such as site inspections and preventative maintenance at lift stations.
• Follow safety compliance policies and procedures and assist coworkers relating to overall job safety compliance.
• Responsible for properly operating and maintaining various pump stations in various locations. Responding to emergency calls regarding the failure of lift stations
• Troubleshoot malfunctions on all equipment
• Provide on-Call service at the site and respond within a certain time limit, any time of day, to repair and diagnose problems at the site.
• Perform other duties as assigned.
• Regular attendance is required.

Skills and Qualifications

• High School diploma or General Education Degree (GED)
• Demonstrated ability to provide excellent customer service
• Ability to work in a dynamic, fast-paced and challenging environment with a positive attitude and dedication
• Ability to work overtime, weekends, and Holidays, both scheduled and unscheduled as required.
• Resilient and flexible in managing your response to competing demands, competing priorities, and change
• Ability to collect, manage, and file field documents such as field logs, lift station assessment breakdown and preventative maintenance logs in a timely manner.
• Ability to work and communicate within a team structure is critical, and strong communication skills with individual team members and project managers are expected
• Must be able to pass a background check and drug test

Benefits

• We offer a career in a recession proof industry
• Competitive Compensation
• Ongoing training and career advancement
• Closed every weekend to spend time with family and friends
• Paid time off and paid holidays.
• Healthcare benefits available (health, dental and vision)
• Matching retirement plans - 401(k)/Roth. (Safe Harbor Plan)
• We put people first and we value family and work-life balance.

Thank you for your interest in Jack Tyler Engineering. We are excited to meet you, learn more about you, and hear more about your interest in helping us accomplish our mission of providing engineering solutions from people who care.

We are committed to maintaining a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Jack Tyler Engineering is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.

We encourage all interested candidates to apply

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $24 - $30