At CompucomStaffing ()
- youre more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client has a brand new opportunity for a qualified
SeniorIT Operations Analystto join their teamonsitein Bozeman, MT.Duties and Responsibilities :Identify and close knowledge gapsPrimary understanding of designing, deploying, and troubleshooting client endpointsPerform all job functions consistent with client policies and proceduresAssist with IT infrastructure improvements for clientDevelops, documents, and implements standard operating procedures and customer service guidelines relating to IT supportInteract as needed with the IT service provider and client stakeholdersProvide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installationAssist with program account creation, account setup and account accessConfigure workstations and user accounts, including phone, Ethernet, computer, docking stationProvide equipment and services orientation to new employeesFacilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open ticketsMaintain equipment and software inventoryCoordinate the purchase of new workstation, software and license renewalsPerform other client task and duties as requiredSkills and Qualifications :Minimum 5 years of experienceBachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experienceExperience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including :Microsoft 365Active Directory Users and GroupsAzure ADJamfIntuneExperience with Endpoint Security software including :Configuration / deployment management tools such as JAMF, Intune, etc.Endpoint Detection and Response Tools such as Sentinel One and Microsoft SecurityGroup PolicyEmail securitySolid understanding of network connectivity, wireless and wiredFamiliarity with aviation and Part 139 airports a plusAutomation and central deployment experienceStrong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)Understand ITIL Concepts (certification is a plus!)IT Service Management tooling (ServiceNow, FreshService, etc.)Management and deployment experience of 3rd party software platforms and solutionsVendor management experienceAbility to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team membersDemonstrates strong knowledge and developing expertise in end user technologiesExcellent interpersonal skillsStrong orientation to customer serviceAsks for help and works collaboratively with team members when issues present themselvesAbility to document processes and train team members with easeSuccessfully executes all assignments timely and within acceptable quality levelsWell organized with strong asset and license capacity planning experienceAbility to deploy and support misc. office equipment (printers, projectors, video conf.)Experience with physical security management solutionsFlexible to provide some after-hours support and escalationFull COVID-19 vaccination may be required.We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompucomStaffing () Supports Equal Employment OpportunityCompucomStaffing () , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .INDCCStaffingCompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
