What are the responsibilities and job description for the Sr. Solution Architect position at CompuCom?
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Solution Architect to join our team.
The Product Architect III provides presales and project support to Account Executives, Delivery teams, and customers. They support the Sales team from the beginning of a sales cycle to understand a customer’s overall technology direction and apply expertise to develop the most optimal solution for the customer’s organization. The role is focused on identifying opportunities and defining solutions that include cloud, data center, networking, virtualization, security, and business continuity technologies. The Architect will have multiple certifications and work closely with less experienced Product Architects to deliver high-quality products and services.
Manages an opportunity pipeline in conjunction with a team of Sales Account Executives in the territory. Serves as a “go-to” technical presales resource engaged whenever an opportunity requires the respective area of expertise. Equips Account Executives with a basic understanding of CompuCom solutions.
Participates in customer and prospect meetings as technical sales support and communicates with both technical and business audiences from systems administrator to CIO.
Analyzes a customer’s needs and determines the best solution for the prospect. Participates in sales presentations in a technical role, leading the consultative sales process and offering technical solutions.
Provide education and thought leadership while translating customer business requirements into implementable technology solutions. Focuses on the creation and implementation of the Product Architecture by doing presentations and demos, writing proposals and documenting deliverables.
Captures and processes the customer information to build a robust proposed solution that addresses the requirements while considering the solution’s efficiency, flexibility, scalability, reliability, and availability.
Coordinates and engages with other technical resources as necessary to provide the appropriate solution. Solutions to the optimal combination of hardware, software, and services to meet the prospect’s requirements.
Documents and validates the requirements for the solution. Develops bill of materials (BOM) for solutions of hardware, software, and services. Plays a supporting role in developing the bid or proposal and presents the solution to the prospect.
Works with vendor partners to help drive business and support demand generation events.
Maintains account relationships over time to continue to deliver advice to the customer and identifies additional opportunities.
Ensures continuity of the solution and maintains oversight from sale through completion of professional services delivery.
Develops tasks and engages with Professional Services to assist the creation of the statement of work as part of the solution.
6-10 years of related work experience in business analysis, organizational design, process reengineering, project management, and / or technology implementation or equivalent combination of education and experience
Extensive experience in enterprise architecture and IT systems integration
Bachelor’s or master’s degree preferred, in technical or business-oriented field such as Computer Science, Information Systems or equivalent field of study
Possesses expertise and multiple certifications in a particular IT domain preferred
Excellent written and verbal communication skills
Our benefits include :
Health Insurance (Medical, Dental, Vision)
Basic Life / AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA / HSA Pre-Tax Benefits
Discounts
Life / Disability Plans
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
