Systems Integration III

Overview

Responsibilities:

Job Description Summary

Job Description:

Document1 Page 1 of 4 Job Description Job Title: Operations I Human Resources Use Only Field or Corporate: ☐ Field ☒ Corporate ☐ Both Grade: 17 Business Unit: Customer Field Services Job Code: OPSADM01 Job Family: OPSADM - Operations Admin ☐ Exempt ☒ Non-Exempt Title of Supervisor/Manager:Date Job Evaluated: Title of ELT Lead: Peter Inness (210921) General Summary A brief statement (3-5 sentences) describing the main purpose of the job and an overall summary or purpose of what it does. The intent of this statement is to describe why the job exists and what the incumbent is expected to accomplish. Responsible for the operating activities of one or more functional departments and/or branches. Works on assignments that are routine in nature where limited judgement is required. Normally receives detailed instructions on all work. Duties may include, but are not limited to, following and offering suggestions to better improve procedures and policies, case management, case dispatch, client onboarding/offboarding, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation. Primary/Key Responsibilities List three to ten (3-10) statements that describe the major activities/essential functions for which this job is held accountable and rank the primary responsibilities in order from most important to least important. Please indicate the percent of time that will be spent on each responsibility (1% is the smallest time commitment and 100% is the largest time commitment). All percentages must add up to 100% in total. Each “primary responsibility” statement should be one to three sentences in length.

• List the activity and how it is done. Use action verbs.
• State what end results the activity is to accomplish. Document1 Page 2 of 4 Primary Responsibility:Percent of Time Spent on Task (1-100%) 0. Follows defined processes on case management from create to closure. 40% 1. Assists with the operating activities of one or more departments and/or branches,and assists the company in relation to policies, practices, and attainment ofoperating goals.30% 2. Responsible for the administrative duties related to Operations, includingrequesting, gathering, and organizing information. Working to remove obstacles anddriving to make contract requirements by interacting cross functionally with deliveryteams.15% 3. Reviews reports and records, and gathers necessary data required for planningactivities. Ensures complete and accurate information is being processed.10% 4. Prepares reports and records on department activities for use duringcase management or for team/program manager as requested.5% What typical decisions does this job have total authority for making?  Decisions were there is documented process What typical decisions does this job refer to others for approval?  Where there is no clearly documented process or a request outside of standard procedure What level associate (job title) provides work direction for this job? Operations Manager What level associate (job title) reviews and approves work in progress or when completed? Operations Manager Education & Experience Minimum Requirements typically required for someone to be performing fully (competent) in this job: Level of Formal Education: High School Diploma or equivalent edu preferred Area of Study: Business emphasis Years of Experience: Minimum 1 year experience in related field Type of Experience: Related experience or equivalent combination of experience and education Special Certifications: (CPA, Etc.) Document1 Page 3 of 4 Language Skills:
• English Technical Competencies: Competencies:
• Good problem-solving skills
• Organizational skills
• Ability for review and follow knowledge
• Communication skills Information Systems: (People Soft, etc.)
• Microsoft Office Financial Responsibility Choose up to two (2) answers from the following: ☒ a. This job DOES NOT have budget responsibility. ☐ b. This job is responsible for setting and controlling a budget. ☐ c. This job has input into setting a budget. ☐ d. This job is responsible for staying within an assigned budget. ☐ e. This job has other financial responsibilities. If you selected b, c, d, or e please enter the budget amount or a budget range below. Budget: ________________________________ Additional Comments: Responsible for designing and costing (using cost estimator tools) services. Management/Supervisory Authority Does this job manage or supervise associates? * ☐ Yes ☒ No *A current organizational chart must be attached. Document1 Page 4 of 4 Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work. Job Descriptions are subject to change at any time.
  
  

Qualifications

Functional/Technical Skills