What are the responsibilities and job description for the Software Support Triage Representative position at CompuGroup Medical?
Create the future of e-health together with us by becoming a Software Support Triage Representative
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.
Your Contribution :
- Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases
- Learns basic functionality for all modules within the company software
- Determines which calls can be quickly answered, and which should be routed to other queues or departments
- Uses good judgment when working with customers to assure that phone calls are answered quickly while balancing the customers needs
- Consults directly with customers via phone and email
- Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset
- Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction
Your Qualification :
What you can expect from us :
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey
