What are the responsibilities and job description for the Customer Service Agent position at CompuNet, Inc.?
Why join CompuNet?
CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
Who You Are:
You are a self-motivated problem solver with a sharp eye for detail and a willingness to learn technical skills. You enjoy working with workflows and processes and can easily spot inconsistencies. You thrive on interacting with people and providing assistance. Eager to learn and driven by your ambitions, you're looking to start a career with opportunities for growth in various fields.
What You'll Do:
CompuNet is seeking a full-time Customer Service Agent to join our office-based team in Meridian, Idaho. In this role, you'll be part of a dynamic team focused on enhancing our customer service operations. You will assess customer needs through inbound calls, chat, and email, working to improve their overall experience. We are looking for someone who is solution-oriented, empathetic, and committed to providing superior customer service.
Responsibilities:
- Uphold CompuNet's customer-focused culture by maintaining high customer value standards.
- Open tickets with Microsoft and other vendors on behalf of customers, ensuring seamless communication.
- Navigate customer support tools, ticketing systems, and Microsoft dashboards.
- Create and manage necessary reports and track KPIs.
- Maintain records of customer interactions, inquiries, concerns, and resolutions.
- Handle complaints professionally, providing timely follow-up for quality resolution and customer retention.
- Utilize excellent customer service and technical troubleshooting skills.
- Manage Tier 1 internal helpdesk issues and escalate to the appropriate teams.
- Additional responsibilities may arise as business needs evolve.
Minimum Qualifications:
- High School diploma.
- Previous customer service or technical support experience.
- Effective and pleasant communication skills.
- Independent and self-motivated.
- Willing to work in-office full-time at our headquarters location in Meridian, ID
- Possess basic computer skills and are a quick learner of internal programs.
- Have familiarity with Office Applications.
Preferred Skills (Will train the right candidate):
- Familiarity with our industry as a Value Added Reseller.
- Previous shift lead experience.
- Intermediate Excel skills and an interest in workflows.
- MS-900 certification, A or Sec
Who we are
CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
