What are the responsibilities and job description for the Customer Service Representative position at Compunnel Inc.?
Job Title: Customer Care Specialist/Sales
Duration: 12 Months Temp to Perm
Location: Burlington, MA 01803
Shift: Monday – Friday; 40hours week: 8:30am - 5pm (Training on-site 3 Weeks/ Will be hybrid after training)
Pay Rate: $22/hr. on W2 (all inclusive)
Your Role:
This Sales Support Associate position involves working in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within the guidelines and values. As a Sales Support Associate, this individual must have the ability to learn and master several different skill sets. Excellent written communication skills are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
You will use a combination of two or more ERPs (Oracle, PRD, or P80), Salesforce, Chatter, WIMS, and other applications that house customer information to research and respond to sales inquiries. You will be tasked with case assigning, creating new leads, investigating, and handling issues upon sales request, credit and/or re-bill requests, and any other sales-related inquiries for multiple specialty teams. Being able to respond to sales inquiries and resolve issues quickly, competently, and professionally is key to this position.
Who You Are:
Basic Qualifications:
- High School Diploma or equivalent
- 1 years of Sales Support experience
Preferred Qualifications:
- Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
- Highly motivated and organized, with attention to prioritizing incoming tasks.
- Associates degree or higher education
- Knowledge of Oracle, PRD or P80 system and PC applications
- Strong knowledge of organizational structure, and business practices.
- Act as a role model of values and best-in-class business practices.
- Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
Salary : $22
