What are the responsibilities and job description for the Customer Service Representative position at The Hollister Group?
About The Hollister Group
We are a women-owned staffing firm based in the Boston area, dedicated to guiding candidates through the job search process and connecting top-tier talent with opportunities that meet their needs.
As part of our commitment to excellence, we are working with a client in Massachusetts who is seeking a Customer Service Coordinator for a direct hire, onsite position. If you have 2 years of customer service experience in a non-retail environment and possess strong Microsoft Office Suite skills, we'd love to discuss this opportunity further.
Key Responsibilities:
- Provide exceptional customer service via phone calls and email responses
- Gather information from customers and company personnel to facilitate issue resolution
- Initiate new customer onboarding processes
- Perform data entry in our internal system to document interactions
Requirements:
- 2 years of customer-facing experience
- Ability to multitask and manage deadlines
- Strong communication and problem-solving skills
- Organizational and attention-to-detail skills
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome applications from individuals who are under-represented in their occupation or position.
