What are the responsibilities and job description for the Field Operations Specialist position at Compunnel Inc.?
Responsibilities
- Create Reporting and Insights :
- Pull data from available systems to develop reports for merchants.
- Analyze trends and provide actionable insights to improve merchant operations.
- Update Merchant Materials :
- Refresh and improve materials for merchant meetings.
- Prepare presentations, emails, and other collateral to share insights with merchants.
- Support Ticket Management :
- Respond to merchant support requests efficiently.
- Work on scaling support systems to handle program-related inquiries.
- Ad-Hoc Tasks :
- Assist with data analysis, presentation creation, or other time-sensitive tasks as needed.
- Merchant Visits :
- Schedule and visit merchants to address operational challenges and provide training.
- Set Up and Train on New Technology :
- Help merchants install and adopt NFC tiles for better customer engagement.
- Observation and Training :
- Observe restaurant operations, identify challenges, and offer training to improve processes.
- Secret Shopping :
- Visit locations undercover to assess compliance and customer interactions.
Key Qualifications and Skills :
