What are the responsibilities and job description for the Field Operations Specialist position at The Fountain Group?
Duration : 2 months; possibility of extending to a later date or into another role
Pay Rate : $32.00 per hour W2
Monday to Friday 9 am - 5 pm
- Travel in San Francisco and East Bay to restaurants with pain points. Train staff on how to use product and get merchants to use product.
- Setting up and creating merchant reporting, new emails, and meeting presentations.
- Create better reporting and insights for merchants.
- Respond to inbound support tickets and help us scale this ability in the program
- Help with ad hoc asks (needs familiarity with GSuite and fast learner)
- Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles)
- Observe restaurant operations and train staff if needed
- Secret shopping for compliance and / or observing restaurant operations and customer interactions with the tile
- Someone who is friendly, detail oriented, a fast learner, and analytical
- Profiles : B2B support, Recent college graduates (business or marketing), restaurant operations
- Comfortable with Excel / Google sheets.
Qualifications :
Nice to have : restaurant or tech industry experience
Salary : $32
