What are the responsibilities and job description for the Help Desk Representative position at Compunnel Inc.?
We are looking for a highly motivated and detail-oriented Help Desk Representative to join our team at Compunnel Inc.
Job Summary:
- Resolve client issues promptly and efficiently via phone, email, or other communication channels.
- Provide accurate and helpful responses to client inquiries.
- Collaborate with internal teams to resolve complex issues.
Responsibilities:
- Handle client complaints in a professional and courteous manner.
- Document all interactions with clients accurately.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
