What are the responsibilities and job description for the HELP DESK SPECIALIST position at Workman Nydegger?
Job Description
Job Description
Summary
The Help Desk Specialist member of the IT team will be responsible for supporting, installing, patching security vulnerabilities, and upgrading hardware and software. Will maintain an inventory of laptops, desktops, and phones. Update documentation to record new equipment installed and changes to computer configurations. Also responsible for opening service tickets with vendors and taking ownership of the issues until it is completed or escalated if needed. The Help Desk Specialist will be working closely and often with end users and helping them resolve technical issues as quickly as possible to reduce negative business impact. Prior help desk experience highly desirable.
Essential Functions :
- Configure desktop computers and laptops with the firm’s standard operating environment (SOE).
- Setup / troubleshoot VOIP phones.
- Troubleshoot desktop issues such as printer connectivity, internet access, blue screens, and peripheral functionality.
- Instruct desktop users how to connect to firm applications and train on basic application usage such as Adobe Acrobat, Word, and Outlook.
- Provide in person and remote support and escalate when necessary.
- Maintain and track inventory of all IT related devices (i.e. - laptops, desktops, monitors, etc.).
- Work on projects associated with desktop support related tasks (i.e. - rolling out OS / software upgrades and security patches, new products, office moves, etc.).
- Regularly update desktops and servers with security patches to maintain a low vulnerability environment.
Education and Experience Required :
Disclaimer
The job description is not designed to cover or contain every possible detail of activities, duties, or responsibilities that are required of the employee.
