What are the responsibilities and job description for the Implementation Specialist position at Compunnel Inc.?
The Implementation Specialist performs onsite installation and training services for implementation of Client’s software and resold hardware products. The Implementation Specialist will primarily operate as a secondary or team resource to an established Project Lead and/or Project Manager or may be positioned to lead portions of a project as part of a project team during an installation engagement. The Implementation Specialist must be able to efficiently manage the planning and communication of assigned project tasks, communicate professionally to co-workers, project stake holders and customers, learn new products and processes quickly, balance multiple priorities, and develop a solid understanding of Client’s products (hardware and software) in all vertical markets.
The position requires ~ 90% travel across the United States and Internationally, with limited advanced notice.
Your duties will include:
- Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Client’s product line while maximizing operational efficiencies
- Identify and manage project scope. Ensure that all parties are aware of required project tasks and milestones. Work with Project Management to manage project risks and establish effective communication plan for escalation process and provide solutions.
- Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management.
- Configure and test system configuration in order to maximize efficiency and provide operational consistency.
- Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.
- Prepare training materials and conduct training sessions.
- Live monitor operations by providing end user assistance for the various business cases where the Client’s product line is implemented.
- Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.
- Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
- Other duties as assigned.
Requirements for success:
- Available to travel 90% of the time across the US and Internationally
- 2-3 years of experience with onsite installation of POS products.
- 2-3 years of experience with onsite training of POS products
- High School Diploma
- Strong experience with preparing training materials and conducting training sessions to groups.
- Strong technical skills in software, networks, and cloud technology
- Excellent communication, interpersonal, and problem-solving skills. Ability to communicate professionally to co-workers, project stake holders and customers.
Proven ability to manage multiple projects simultaneously and prioritize tasks effectively
