What are the responsibilities and job description for the Inside Sales Representative position at Compunnel Inc.?
Job Summary
This role is in the Sales department and is not primarily a CS position.
Job Duties
• Handles inbound and outbound leads in a call-center environment
• The first point of contact for prospects, the voice of the company
• Qualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling in-home appointments
• Listens to homeowner interests and concerns while providing feedback relevant to that specific homeowner
• Maintains high end-customer satisfaction by guiding quality prospects through the sales channel and process
• Accurately captures all customer related data into SalesForce (CRM)
• Works with lead transfer and appointment process issues
• Meet and exceed monthly quotas and service level agreements while working in a fast paced environment
• Develops into a subject matter expert on the solar industry and on selling products
• Willingness to be available and work outside of standard business hours, those that are most convenient to CA residential homeowners
Knowledge, Skills and Abilities:
• High school diploma or equivalent required.
• Associates degree and 2 years related experience OR equivalent combination of education and years of related experience/Bachelor's degree
• Strong work ethic, good business acumen, and above average customer service orientation
• Inside sales experience gained within a sales quota environment preferred
• Strong project management and communication skills, with the ability to manage multiple programs and meet tight deadlines
• Experience with Salesforce.com
• Knowledge of solar or leased services
• Self –starter, ability to work independently with moderate direction in a fast-paced environment
• Strong computer skills, including strength in MS Excel, Word, and PowerPoint
• Exceptional communication skills, in particular telephone and written
• Team player with a positive attitude
• 2 years of experience OR equivalent combination of education and experience
• Strong decision making aptitude
• Ability to adapt to frequent new processes and updates
• Ability to maintain a calm and cool demeanor with customers when presented with challenging call or situation
