What are the responsibilities and job description for the Merchant Success Specialist position at Compunnel Inc.?
Responsibilities
This role involves improving the experience for merchants and customers using the "Going Out" in-store program. You’ll engage directly with merchants, analyze data, and develop materials to enhance operations and adoption of new technologies like NFC tiles.
Key Activities
Remote (3 days per week) :
- Create reports and insights for merchants.
- Update materials for merchant presentations and emails.
- Develop new resources (collateral) and forums to share insights.
- Handle inbound support requests and help scale the program’s support capabilities.
- Perform data analyses and create presentations for ad hoc needs.
In-Person (2 days per week) :
Skills & Qualities Needed
