Demo

Merchant Success Specialist

Compunnel Inc.
San Francisco, CA Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/23/2025

Responsibilities

This role involves improving the experience for merchants and customers using the "Going Out" in-store program. You’ll engage directly with merchants, analyze data, and develop materials to enhance operations and adoption of new technologies like NFC tiles.

Key Activities

Remote (3 days per week) :

  • Create reports and insights for merchants.
  • Update materials for merchant presentations and emails.
  • Develop new resources (collateral) and forums to share insights.
  • Handle inbound support requests and help scale the program’s support capabilities.
  • Perform data analyses and create presentations for ad hoc needs.

In-Person (2 days per week) :

  • Visit merchants to troubleshoot issues, set up new NFC technology, and train staff.
  • Observe restaurant operations, customer interactions, and staff use of NFC tiles.
  • Conduct secret shopping to check compliance and identify improvement areas.
  • Skills & Qualities Needed

  • Proficient with Google Suite (Sheets, Docs, etc.) and analytical tools.
  • Friendly, detail-oriented, and quick to learn.
  • Able to pull and interpret data for insights and create reports.
  • Strong interpersonal skills to work with merchants and improve operations.
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