Production Support Specialist

UST is seeking a highly skilled Production Support Specialist with expertise in file transfer management, particularly in the context of B2B integrations and Medicaid / Medicare data exchanges. The ideal candidate will have strong hands-on experience with Axway B2Bi, IPSwitch / WSFTP, ULTRAEDIT, Sentinel Web dashboard, and CFT for managing manual file transfers, troubleshooting, and ensuring smooth operations of critical healthcare data workflows. As part of the Production Support Team, you will be responsible for managing and maintaining the integrity of data transfers, ensuring the timely exchange of files. You will monitor file transfers, address any issues, and communicate effectively with users regarding system health and data status. Your role will also include supporting data quality, creating and troubleshooting file transfer scripts, and escalating issues when necessary.

Key Responsibilities :

File Transfer Management :

• Perform manual file transfers for Medicaid and Medicare data using Axway B2Bi and other tools like IPSwitch / WSFTP.

• Manage file transfer operations, including the zip / unzip, renaming, and processing of data files to ensure proper handling of sensitive data.

• Ensure that files are correctly transferred, processed, and delivered to the appropriate recipients without loss or corruption of data.

Axway B2Bi Management :

• Utilize Axway B2Bi for managing business-to-business integrations, ensuring secure, reliable, and compliant file exchanges between internal and external entities.

• Monitor the Axway B2Bi platform for successful file transmission, troubleshoot any issues, and escalate where necessary.

Sentinel Web Dashboard Monitoring :

• Use the Sentinel Web dashboard to monitor and track file transfer statuses, ensuring all transfers are completed within service level agreements (SLAs).

• Generate alerts and notifications for successful or failed transfers, ensuring users are notified promptly of any issues.

File Handling & Data Processing :

• Perform critical file operations such as unzipping

Key Qualifications :

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.

• 4 years of experience in production support, with expertise in file transfer management, especially in the context of Medicaid and Medicare data transfers.

• Proficiency with Axway B2Bi for managing business-to-business file exchanges and integrating various systems.

• Hands-on experience with IPSwitch / WSFTP, ULTRAEDIT, CFT, and Sentinel Web dashboard for monitoring and managing file transfers and associated workflows.

• Strong file management skills such as zipping / unzipping, renaming files, and ensuring the proper integrity and formatting of transferred files.

• Knowledge of manual file transfer procedures and protocols, specifically for Medicaid and Medicare data exchanges.

• Experience with Unix / Linux shell commands for file manipulation, and batch scripts to automate manual file processing.

• Solid understanding of file encryption and secure file transfer protocols to maintain data privacy and compliance with relevant regulations.

• Proficiency in monitoring and alerting through Sentinel Web dashboard, ensuring proactive identification of issues in the file transfer pipeline.

• Ability to provide user support and communication by notifying stakeholders regarding the success or failure of transfers, along with troubleshooting assistance.

• Strong troubleshooting skills to quickly identify and resolve issues in the file transfer process, with the ability to escalate issues as needed.

• Experience with incident management for critical systems, using tools like ServiceNow (SNOW) for ticketing and issue resolution workflows.

• Familiarity with databases such as SQL Server, Oracle, or MySQL for troubleshooting data-related issues, particularly related to file transfers.

• Experience with scripting and creating automation to optimize file transfer workflows

Education : Bachelors Degree