IT Help Desk Support Remote

SSS TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee.

Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, otherwise they will be declined.

SSS New Hire begins January 27, 2025

Training Dates: JANUARY 27 - FEB. 27, 2024

TRAINING HOURS: 8:30 AM - 5 PM Monday - Friday

ACTUAL HOURS AFTER TRAINING: 8:00am – Midnight M-F | 9:00am – 10:00pm on Saturday | 10:00am – 10:00pm on Sunday

Most will have a start time between 10am - 12:30 pm w/ a set Saturday or Sunday shift.

Skills:

Technical Support Coordinator - Store Systems Support

IN PERSON TRAINING-

Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3 weeks..

The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home. While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.

Duties:

• Provide remote phone support and troubleshooting 100% of the time.
• Monitor, update, and configure security systems (SIEM, IDS/IPS, Firewall, Endpoint, Proxy, Mail, Web Portal, DLP).
• Analyze phishing emails and associated malware; engage support teams for containment, cleaning, and recovery.
• Protect proprietary/confidential data, systems, and facilities.
• Create and implement standard operating policies, procedures, guidelines, and processes for IT security functions.
• Stay updated on emerging cyber threats and vulnerabilities; apply lessons learned to current procedures.
• Understand and update knowledge of core operating systems, applications, and networking concepts.
• Ensure company compliance with regulations (ADA, HIPAA, HITECH, PCI, PII, HITRUST, ISO 27002).
• Implement approved IT security service requests according to standard procedures.
• Promote awareness of IT security policies and related topics throughout the company.

Skills:

• Basic technical knowledge of Microsoft Windows and PC hardware.
• Basic hardware and software application troubleshooting skills.
• Strong empathy skills; retail background preferred.
• Ability to work collaboratively with internal and external departments, vendors, and participants.
• Solid time management and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently.
• 0-3 years of IT security experience.
• Experience in contract review for security language/requirements.
• Ability to create, update, and manage technical documents to meet ISO 27001 requirements.
• Looking for candidates with strong empathy skills/retail background preferred
• Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee
• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred
• Candidates Need To Be Local, Within An Hour And A Half Driving Distance From Mason Location