What are the responsibilities and job description for the Operations Assistant position at Computer Corner, Inc.?
Compensation: $17.00 - W-2, Non-Exempt
Schedule: Full-Time | Monday - Friday | 8AM - 5PM MST
Location: On-Site in Albuquerque, NM (Jefferson & I-25)
Reports To: Operations & Purchasing Manager
Our Core Values & Culture
At Computer Corner, we're a team of tech-loving problem-solvers who geek out over the latest gadgets while delivering trusted tech solutions. We take our work seriously-but not ourselves. We collaborate, educate, and take ownership of our work, ensuring everything we do is something we're proud of. If you love teamwork, continuous learning, and excellence, you'll fit right in!
Hey, You! Yes, You!
Do you thrive in dynamic environments where priorities shift, and no two days are the same? Are you a detail-oriented problem solver who enjoys working with data, ensuring accuracy, and keeping operations running smoothly? If you're flexible, tech-savvy, and love keeping things organized and efficient, we'd love to have you on our team!
As our Operations Assistant, you'll support service scheduling, update inventory records, process RMAs, and keep billing data accurate. If you enjoy working behind the scenes to keep everything running like clockwork, this is the perfect role for you!
What You'll Be Doing (AKA Your Superpowers)
Enter purchase order and receiver data (quantity, price, and product info) into Inventory System correctly and accurately.
Success Metric: Data entered into OrderTime is a 100% match to vendor data (Average of 10-20 purchase orders/receivers a week).
Success Metric: Zero additional accounting entries required by the accounting team to correct faulty OrderTime entries.
Process and track RMAs (Return Merchandise Authorizations) start to finish, ensuring all vendor returns are fully processed, refunds/credits are received, and the accounting team is notified.
Success Metric: Maintain 100% accurate RMA records -with zero corrections needed at month-end (5 RMAs/month with no accounting adjustments).
Billing & Data Reconciliation - Review, compare, and modify active user/device counts from a third-party service against our vendor and MSP System (ConnectWise) to ensure billing accuracy
Success Metric: Billing detail reports are reviewed, compared, and updated in ConnectWise by the last day of the month.
Success Metric: Zero refunds or credits issued to a client for billing errors based on active users and devices.
Create tickets in Managed Services System generated from phone calls and review service tickets marked as completed for quality assurance
Success Metric: All service tickets generated through phone calls are in the system immediately (average 5/day).
Success Metric: All tickets marked as complete should be closed or escalated to management for review by the end of each day.
What We're Looking For (AKA Our Wishlist)
- 3 years of experience in data entry, inventory management, billing reconciliation, or similar roles-you know your way around databases, spreadsheets, and tracking systems.
- Highly adaptable-you can switch between tasks without missing a beat.
- Tech-savvy-familiar with (or eager to learn) OrderTime, ConnectWise, Microsoft Excel, and similar platforms.
- Detail-obsessed-your work is clean, precise, and error-free.
- Organized & methodical-structure, processes, and accuracy are your jam.
- Proactive problem solver-you catch and fix issues before they become problems.
Why You'll Love Working with Us
Small team, big impact - Your work matters here. No cogs in the machine, just real contributions!
Health, dental, and vision insurance - Because your well-being is important, and we don't want you Googling "Do I really need to go to the doctor?"
Simple IRA with 3% company match - Free money for your future? Yes, please. Paid time off & holidays - 8 days PTO 7 paid holidays, because work-life balance is a thing here.
Employee discount on tech products - Because who doesn't love a sweet deal on awesome gadgets?
Paid training & certifications - We'll even cover your certifications and education appropriate for your role. Level up while getting paid!
Professional & personal development - Growth isn't just encouraged, it's expected-because we want you to thrive.
Birthdays, barbecues & random fun - We celebrate you, eat good food, and even take the occasional field trip.
If this sounds like the kind of place you'd enjoy working in, we'd love to hear from you!
Ready to join the team? Awesome! Here's how the application process works:
1️. Apply online - Fill out our application online and attach your resume.
2️. Complete the ALL IN Assessment - Within 24 hours of applying, you'll take a 35-minute online assessment (nothing scary, we promise).
3️. Virtual GTKEO Interview - A casual 30-minute "Get to Know Each Other" chat to make sure we vibe well together.
4️. Online Skills Test - A 35-45 minute assessment to showcase your expertise.
5️. In-Person Deep Dive Interview - A 2-hour conversation where we go all in on your experience, skills, and goals.
6️. Team Shadow Day - Spend 4 hours experiencing a "Day in the Life" with us to see if this is truly the right fit!
Join us and let's make work fun, rewarding, and full of great tech!
Salary : $17