Digital Project Manager

About Job
We offer a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, we are the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. We have been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Digital Marketing Experience Group is transforming how new and existing Small, Medium, and Enterprise business prospects and customers establish and grow a long-lasting relationship.

Job Summary
Responsible for the overall program health, timelines, and end-to-end management of all web marketing and e-commerce program activities. Oversees team activities supporting the delivery of web features and digital offers, including for copy, UX, content delivery, digital merchandising, SEO, analytics, and QA deliverables throughout the lifecycle of multiple online projects.

Job Description
Core Responsibilities
The Program Manager, Digital Experience is responsible for utilizing solid program management skills and leading the cross-functional team in the delivery of digital features and online offers with the following responsibilities:

• Develop, maintain, and manage detailed project plans. Work with the core team to identify and schedule all the work required to fulfill program scope
• Coordinate the design, documentation, and training of new business processes

• Understand the scope of programs as defined by the business requirements
• Communicate updates on major milestones and keep all stakeholders informed of progress and issues

• Assume full accountability for managing multiple low- to medium-complexity projects simultaneously
• Possibly manage 3rd-party partners

Preferred Experience and Qualities

The ideal candidate will have solid digital program management experience, with strong time management and change management skills. With a proven and successful track record in executing and delivering a digital experience strategy, the candidate will have a passion for leading and influencing teams to drive innovation with the goal of generating revenue through delivering customer value. Additionally, he/she/they will have the natural ability to identify and drive process improvements, resulting in operational efficiencies, cost savings, and improved employee satisfaction. The candidate should be comfortable interfacing with and presenting to senior-level executives. Additional preferred experience and qualities are:

• Digital ecommerce (web and/or mobile) or agency project management experience
• PMP certification a plus
• Excellent written and oral communication skills
• Ability to guide and motivate delivery teams with a diverse range of talents and personalities in a fast-paced environment

• Ability to learn and adapt to new processes, technologies, and methodologies

• Passion for process and efficiency
• Ability to foster and maintain positive relationships with partners, demonstrating professionalism and diplomacy
• High level of integrity, both personally and professionally; respectful of others; leads by example

Education

Bachelor's Degree
While possessing the stated degree is preferred, we may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

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