What are the responsibilities and job description for the Helpdesk Support Specialist position at Computer Enterprises, Inc.?
Job Details
Description – Helpdesk Support Specialist
Summary:
We are seeking a highly skilled Helpdesk Support Specialist to join our Accounts Payable/Finance Department. The ideal candidate will provide first-line telephone technical support for hardware and software systems, assist with vendor onboarding, and support the procure-to-pay process. This role involves working with a helpdesk system/portal, transitioning to Oracle Cloud Fusion, and integrating international partners.
Job at a glance:
Summary:
We are seeking a highly skilled Helpdesk Support Specialist to join our Accounts Payable/Finance Department. The ideal candidate will provide first-line telephone technical support for hardware and software systems, assist with vendor onboarding, and support the procure-to-pay process. This role involves working with a helpdesk system/portal, transitioning to Oracle Cloud Fusion, and integrating international partners.
Job at a glance:
- 6-month contract (Intent of Temp to Hire)
- $19/hr optional benefits (Medical, Dental, Vision, and 401k)
- On-site (Philadelphia, PA)
- Provide support to the helpdesk team in the Accounts Payable/Finance Department.
- Assist the helpdesk team with the vendor onboarding process through to payments.
- Support the procure-to-pay process, including procurement activities.
- Utilize a helpdesk system/portal to manage and resolve payment issues.
- Address end-user issues and provide self-help resources.
- Assist with the transition to Oracle Cloud Fusion, managing increased volume of help tickets and VMs.
- Integrate and support international partners.
- Experience in a telephone technical support position, providing support to end-users.
- Familiarity with MS Office Suite and the Windows environment.
- Bachelor's degree in a related area is preferred.
- Excellent oral and written communication skills and phone manners.
- Aptitude for quick learning of technical and procedural topics; self-motivated and self-learning work approach.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $19
