What are the responsibilities and job description for the Technical Support Specialist-w2 only position at Computer Enterprises, Inc.?
Job Details
Work Schedule: 8 am to 4:30 pm
Training expected to be in this office for first week at Fort Worth, TX
However the actual work location is at Allen, TX
Assignment duration: 6 months 100% onsite
Temp to hire
What are the main responsibilities
Provide courteous and knowledgeable troubleshooting support over the phone and via email. Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system Follow the department process, procedure, and metrics for a technical support II technician
- 2 years of Networking Experience
- 2 years of customer service experience
- nice-to-have skills: Cellular Network Configuration POE (Power Over Ethernet) NetCould Linux
This is tech support role, experience IS required
What software should your new hire be proficient in? Service Now Google Suite Bomgar Windows
Department Overview:
Our Client empowers individuals to perform their best during critical moments. From helping firefighters see through buildings to aiding police officers in navigating around street corners, our work is impactful, innovative, and cutting-edge.
It is a global leader in professional mobile communication systems, boasting a rich history of technological advancements and a worldwide installed base. Our primary business is implementing mission-critical digital mobile communication systems for government and public safety communication customers.
We invite you to be part of our team and make a difference in the moments that matter.
#INDGEN
#INDCEI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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