What are the responsibilities and job description for the Help Desk Technician position at Computer Services by KENNY P?
Helpdesk Technician – Join Computer Services by KENNY P!
Location: On-Site at our Hollywood Blvd office (Potential for remote work after proving yourself in-office)
Company: Computer Services by KENNY P
Industry: Information Technology
Who We Are
At Computer Services by KENNY P, we’ve been delivering top-notch IT support to businesses and local customers for over 15 years. From solving tech headaches to building reliable IT solutions, we’re all about making technology work seamlessly for our clients.
We’re growing fast, and we’re looking for the right person to help us keep up the momentum. When we take this company to the next level, we want everyone on the team to benefit – because we believe in winning together.
Why Join Computer Services by KENNY P?
Career Growth: Prove yourself on-site, and you’ll earn the opportunity to work remotely after a few months.
Be Part of Our Growth Story: Help us scale and grow, and you’ll grow with us.
Meaningful Work: Your problem-solving skills will keep businesses running smoothly.
Cutting-Edge Tech: Work with the latest tools and technologies to sharpen your skills.
What You’ll Do (AKA: Your Role in Our Success)
Frontline Support
Be the first point of contact for clients via phone, email, or ticket system.
Troubleshoot remotely and resolve IT issues with a positive attitude.
Keep clients informed throughout the support process, ensuring they feel heard and supported.
Helpdesk & Ticket Management
Manage and resolve helpdesk tickets efficiently.
Document all work and updates in our ticketing system – accuracy matters!
Split complex tickets into smaller tasks to keep things organized.
Monitor ticket progress to ensure timely resolutions.
System Monitoring & Maintenance
Keep an eye on alerts from our Remote Monitoring & Management (RMM) system.
Perform scheduled tasks to maintain system health and security.
Project Support
Occasionally assist the projects team, whether on-site or remotely.
Communication & Collaboration
Escalate complex issues to Senior Helpdesk Engineers when needed.
Provide clients with timely updates on ticket status, changes, or outages.
Communicate potential risks to the Service Delivery Manager and clients.
Continuous Improvement & Team Collaboration
Follow Standard Operating Procedures (SOPs) for consistent service delivery.
Practice security best practices to protect our clients and company.
Bring fresh ideas and contribute to our ongoing improvement efforts.
What We’re Looking For (Skills & Attributes)
Must-Have:
Passion for problem-solving and a love for technology.
Strong communication skills – you can explain tech stuff in a way that anyone can understand.
Knowledge of IT support tools, techniques, and best practices.
Experience with operating systems, business apps, printers, and networking.
Fast and accurate typing skills (especially when assisting clients over the phone).
A commitment to delivering exceptional customer service.
Advanced IT literacy and a willingness to keep learning.
A valid driver’s license (sometimes we need you on-site).
Nice-to-Have:
Experience with a Ticketing System, RMM Tool, or PSA software.
Hands-on experience with remote support tools.
Previous experience managing tech service tickets.
Familiarity with Microsoft 365 platform.
Professional IT Certifications (like Microsoft MCP, MCSA, MCSE, ITIL, or ITSM).
Customer Service Certifications (e.g., Helpdesk Habits).
Experience working at an MSP (Managed Service Provider) is a bonus!
Perks & Pay
Pay: $20/hour
Schedule: Monday to Friday, 9-5
Location: In-person at our office at 4441 Hollywood Blvd, Hollywood, FL 33021
Ready to Grow With Us?
If you’re passionate about tech, love helping people, and want to be part of a company that’s growing fast, Computer Services by KENNY P is the place for you.
Apply Today and Help Us Take Things to the Next Level!
Salary : $20