Network Administrator

POSITION SUMMARY
The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.  We are looking for an individual who is at home on the cutting edge of technology, can be both designer and ambassador, and will be seen as an expert both internally and externally. This specialist brings ideas to life by shaping Joink Managed Services and client strategy through advisory relationships, transforming possibilities into reality.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. IT Support relating to issues with internal systems and network infrastructure
   • Triage tickets, advanced troubleshooting; proactive maintenance; proactive monitoring
   • Application of OS patches and upgrades
   • Complete project and ticket work, as required by workload
2. Support of disaster recovery solutions
3. Support services for Microsoft related technologies: Windows Server, Exchange, Office 365, SQL, etc.
4. Technical support at the network level:
   • WAN and LAN connectivity
   • Routers
   • Firewalls
   • Security
5. Basic remote access solution implementation and support: VPN and Terminal Services
6. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
7. Administration and maintenance of the remote monitoring and management system
   • Update agent scripts
   • Respond to alerts
   • Monitor dashboard
   • Periodic system review
8. System documentation maintenance and review in industry-specific platform
9. Communication with customers as required:
   • Keeping them informed of incident progress
   • Notifying them of impending changes
   • Agreed outages
10. PCI Compliance

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work on multiple priorities and/or projects simultaneously
• Excellent listening and communications skills, both verbal and written
• Organized, detail oriented and self-motivated
• Ability to provide and maintain detailed documentation on each job
• Willingness to develop professionally
• Orientation toward improvement of customer service, perception, and satisfaction

QUALIFICATIONS

• Ability to troubleshoot and resolve complex service issues
• Ability to understand servers, and networking technologies
• Strong customer relationship skills
• Understanding of Windows operating systems
• Working level understanding of VMware
• Understanding of Cloud technology components at the hardware and software infrastructure level
• Must have a vehicle to drive to customer locations as necessary
• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
• Candidates which have the following will have priority:
  • 3-5 years of work experience in server administration, networking, or desktop support
  • A or Network certification, Cisco Certification
  • Bachelor’s degree in information technology, information systems, or similar field preferred

WORKING ENVIRONMENT

• 40 hours per week
• Overtime as needed
• Occasional before work/after work meetings and events
• Less than 10% overnight travel
• On-call rotational requirement, providing after hours support

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.