Technical Account Manager

Job Summary 

Computer Technology Solutions (CTS) is a technology provider focusing on keeping organizations working and secure. We value individuals that are passionate, build trust, team players and want to do it right! Come grow with us and join our team! 

The Technical Account Manager exists at the intersection between business and technology. This role is tasked with becoming an expert on CTS product offerings, the industry in general, the needs of the client, and then merging them together into cohesive solutions that keep organizations working and secure. As the trusted advisor for our clients, this role must operate with the utmost integrity, dependability, and quality. At CTS, we do it right or not at all, and that all starts with the Technical Account Manager. 

Essential Duties and Responsibilities: 

• Complete comprehensive annual vCIO (technology/cybersecurity) assessments that identify areas of improvement, prioritize them into a 3-year roadmap, and create a culture of continuous improvement. 

• Attend discovery meetings with clients to assess specific needs and then design technical solutions to address those needs. We don’t just want to make a sale, we must solve the client’s problem without cutting corners or implementing “band-aid” solutions. CTS offers a broad range of solutions including server migrations, cloud migrations, surveillance systems, access control systems, network overhauls, low-voltage cabling, and much more. 

• Develop a business case for technical solutions and prepare sales team members for a successful presentation. 

• General client consulting, such as helping them select the best software package for their business. 

• Develop a broad range of expertise in the “CTS Proven Process”, CTS’ specific product offerings, and other technical solutions in the marketplace. 

• Work with clients to develop processes for their business that help them succeed with technology in an efficient, predictable, and user-friendly manner. 

• Assist clients with the completion of necessary compliance and cybersecurity assessments. While this role is not responsible for making a client compliant with their regulatory requirements, it is necessary to act as a subject matter expert on the client’s particular environment and technical controls. 

• Follow the CTS Core Processes in their entirety. This is the CTS “Way” of doing business. We must always be open to changing what isn’t working, but the Core Processes are our single point of truth. 

• Adhere to the CTS Core Values. 

• Passionate – We are passionate about our work no matter what our role is. 

• Trustworthy – We conduct ourselves with honesty, integrity, and dependability in all interactions. 

• Team Player – We do everything in our power to make each other’s jobs easier. 

• Do It Right – We don’t cut corners or implement band-aid solutions. 

• Represent CTS professionally both internally and externally. 

• Engage in cross training and on-going education opportunities. 

• Track time and expenses accurately according to company policy. 

• Be prepared for occasional after-hours work or occasional off-site jobs. 

• Work with management to fine tune processes, increase proficiency, identify growth areas and better the organization. 

Experience and Skills 

• 10 years of experience in the IT industry. 

• Experience with IT budgeting, planning, and forecasting. 

• Functional knowledge of a broad range of common business technologies such as networking, servers, cloud, virtualization, audio/visual, printing, surveillance, voice, etc. 

• Ability to type accurately at 40 words per minute. 

• Superior communication, organization, and follow-through skills. 

• Proven initiative, good judgment, and ability to achieve results. 

Qualifications and Certifications 

• Associate’s Degree or Higher in IT or Business (Preferred) 

• Formal Cybersecurity Certifications (e.g. Security , CISSP, CISA) 

• Formal IT Certifications (e.g. CCNA, Microsoft, Network , AWS) 

Supervisory Responsibility 

None 

Physical Requirements 

Ability to occasionally lift over 25 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Conditions  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Salary : $87,000 - $92,000