Junior Information Technology (IT) Specialist

Position Summary:

This role is responsible for providing Information Technical support and solutions to residential and business clients within Central WI. This individual will serve as a contact within and out of the office for existing and new customers seeking IT assistance. The ideal candidate will possess the basic troubleshooting skills, networking experience, and organizational skills required to manage customer service tickets.

Key Responsibilities:

• Provides technical assistance to the existing and new customer base, either by phone, email, remotely or in person.
• Regularly perform cabling and equipment installation for phone networking, camera/surveillance/security, and server systems.
• Create effective documents that are clear, accurate, and appropriately detailed.
• Install, upgrade, support, and troubleshooting printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other serviceable equipment.
• Work with vendors to remediate complex issues as needed.

Education, Experience, Skills, and Abilities:

Education:

• Preferred: Associate’s Degree in Information Technology (IT)

Or

• Minimum of 2 years of equivalent work-related experience in an IT role

Experience:

• Familiarity with imagining laptops/desktops, including fresh installs, installing drivers, and patching
• Cloning of mechanical drives to SSD
• Malware & Virus removal and cleanup of browsers, etc.
• Replacement of hardware components on laptops/desktops ex: power supplies, video cards, screens, and NIC cards

Skills/Abilities:

• Basic computer troubleshooting, organizational, and networking skills are required
• Good interpersonal skills and is able to build solid relationships
• Excellent problem-solving, attention to detail, and critical-thinking skills
• Self-motivated and willing to learn, as well as always find the solution
• Able to work in a fast pace and changing environment

The ideal candidate will have the ability to effectively communicate with residential and business users needing IT-related solutions. They will also have the knowledge and skillset to correct minor problems and assist the end user with how to operate software more efficiently.

Additional job requirements:

• A Valid Driver’s License and the ability to drive to customer locations when necessary.
• The ability to pass a background check.

Who We Are:

Computer TR Inc. is a locally owned and operated business that serves the Informational Technical needs of 3,000 plus business and residential customers throughout Central WI. Computer TR has been in business for more than 15 years, starting as a sole proprietor business out of the founder’s home residence. In 2012 the business became established as an Incorporation and in 2014 with the organization’s continued growth and success Computer TR expanded into its storefront location located off Hwy 13 in Abbotsford, WI. We strive to provide all of our customers with the right IT solutions they need to manage their individual and business needs successfully.

Job Type: Junior Technology Specialist, Full Time

Schedule:

• M-F 8-5
• Occasional nights and rare weekends

Pay:

Type: Hourly ($18-$25) Based on Experience

Summary of Benefits:

-Payroll:

• Bi-weekly Direct Deposited

-Paid Time Off:

• 2 weeks 1st year (applicable after the first 90 days of employment)
• 3 weeks 2nd year

-Accident, Dental, Vision, Life Insurance, and Short-term Disability plans are offered through Assurity and Delta.

-Quarterly HSA Contributions (proof of qualified plan required)

-Access to Company Vehicle and all resources needed to complete the job at hand.

-7 Paid Holidays

Work Location: Required daily on-sight presence at the main office and/or off-sight at the customer’s residence or place of business. Please note Computer TR has a large customer base of local dairy farmers requiring regular on-site visits for installation and service.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $18 - $25