What are the responsibilities and job description for the Information Technology Support Specialist position at Trust Point Inc.?
EXPERIENCE OUR CULTURE! JOIN OUR TEAM!
Voted "Best Place to Work" for the 7th year in a row, Trust Point Inc. of La Crosse, WI. is looking to hire a full-time Information Technology Support Specialist. We are currently seeking an experienced professional candidate to provide full-time, in-person, Information Technology support to our Trust Point Team.
We offer a complete line of benefits including on-site workout facility, pet insurance, paid volunteer time and identity protection coverage. In addition, we also offer a very generous 401k and profit-sharing plan.
ABOUT TRUST POINT INC.
For more than 100 years, Trust Point has provided a wide array of trusted financial services to individuals, families, businesses and charitable organizations. It is our goal to provide outstanding client service in order to help our clients achieve their financial goals.
Our success is a direct result of the caliber of the team we recruit. We value each of our staff members and their input. We are supportive, not only to our clients but to each other. Our CEO embodies our supportive culture and has an open-door policy. We love to show our appreciation and provide fun and unique perks.
A DAY IN THE LIFE OF AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST:
As the Information Technology Support Specialist, you arrive each day ready to maintain and support your team member's technical needs. You address questions and concerns in a professional and timely manner and are a key component to the Information Technology team. You serve as a liaison between our Information Technology outside vendor and handle all of the day-to-day technology needs, including:
- Reviewing trouble tickets and scans
- Troubleshooting of equipment
- Informal training on various computer hardware and software
- Review of network logs, nightly perimeter vulnerability reports and email system.
- Management of Zoom video conferencing
- Issuance and maintenance of key fob access
- System user set-up and troubleshooting, both in office and work from home environments
- Support IT infrastructure in all offices
QUALIFICATIONS FOR AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST:
-
- 2-year degree in IT or related field or 5 years of relevant experience is preferred.
- Knowledge of Salesforce CRM, Addvantage software preferred
- Aptitude for understanding and troubleshooting technology related issues required
- Strong problem-solving skills, people skills, and written and verbal communication skills required
WORK SCHEDULE
This is a full-time position working Monday-Friday, 8am-5pm in our La Crosse, WI office.
Trust Point is proud to be an equal opportunity workplace.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
