What are the responsibilities and job description for the Information Technology Support Technician position at Grassland Dairy Products, Inc.?
Grassland Dairy Products, Inc. is seeking an enthusiastic and skilled IT Support Technician to join our dynamic team. As an IT Support Technician, you will play a crucial role in providing technical assistance to employees, ensuring the smooth operation of computer systems, applications, and networks. Your expertise will help minimize disruptions and maximize productivity, allowing our team members to focus on their work without technology-related interruptions.
In this role, you will provide both remote and onsite technical support for a wide range of hardware, software, and network-related issues. You’ll manage user inquiries through our ticketing system, ensuring timely and professional responses. Additionally, you will be responsible for installing, configuring, and maintaining computer systems, software applications, and peripheral devices. You will also assist in onboarding new employees by setting up accounts, email access, and ensuring they have all the necessary tools and software. Your contributions will extend to documenting support requests, troubleshooting steps, and resolutions, ensuring continuous improvement in our processes and technology infrastructure.
Requirements:
- Strong problem-solving skills with the ability to troubleshoot complex technical issues.
- Technical expertise in hardware, software, and network support.
- Excellent communication skills, both written and verbal, to effectively assist and guide users.
- Ability to manage multiple support tickets simultaneously while maintaining high service standards.
- Experience in system installations, configurations, and maintenance is a plus.
- Detail-oriented and organized, with a commitment to ensuring accurate documentation.
Education/Experience:
- Associate's degree in Computer Science or a related field.
- A minimum of 4 years of experience in IT support or a similar role.
If you are passionate about technology and enjoy helping others solve technical challenges, we would love to hear from you. Join us in making a positive impact on our organization's productivity and technology infrastructure!
