Front Counter Representative

Job Profile Summary

We are looking for a Front Counter Customer Service Representative to provide face-to-face customer service while delivering world-class customer satisfaction and creating sustainable value for customers. This position will be Part-time contract and onsite.

What You’ll Do

• Process service requests, billing inquiries, and customer account maintenance
• Provide efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests
• Handle money and make change for various U.S. bill denominations
• Balance cash and prepare accurate cash deposits on monies collected at the end of the shift
• Deal with the public in a tactful and courteous manner
• Express ideas and concepts clearly
• Create positive customer relationships by defusing angry and upset customers

What You'll Need

• Minimum 3 months of customer service experience
• High school diploma or GED
• VECTOR Experience
• Excellent tact and diplomacy
• Proficiency in keyboarding/data entry/ typing at least 30 words per minute
• Exceptional oral and written communication skills demonstrated by the use of correct grammar and terminology
• Time management skills (dependable, accurate, and detail-oriented)
• Flexible work schedule, including weekends

Preferred:

• Excellent written communication skills with supervisors, peers, and customers

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Job Type: Part-time

Pay: $15.10 - $16.10 per hour

Expected hours: 25 per week

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Milton, FL 32583 (Required)

Work Location: In person

Salary : $15 - $16