Senior Information Technology Technician

IT SeniorTechnician (Level 3)

Location: Stamford, Connecticut, USA

Headquartered in Stamford, CT, Computronix is a Managed Service Provider (MSP) providing computer/networking/security sales & support for small- to mid-sized companies – working primarily in the finance, legal and medical industries, with a focus on Network Security and Disaster Recovery. Founded in 1997, Computronix is a recognized leader in providing world-class IT managed services for our clients – many of whom have been with us for 10 years or more. With a dedicated team environment and truly entrepreneurial spirit, we strive to develop deep relationships and become trusted advisors to our clients -- as opposed to being ‘just another technology vendor’.

Computronix is currently seeking an experienced, professional Level 3 Senior Technician to join our expanding organization and further our growth plans. In this position, you will be responsible for designing technology solutions/client presentations & negotiations, as well as managing and maintaining networks, servers, workstations, hardware and software components – ensuring the smooth running of clients’ computer systems.

You will be expected to have a thorough knowledge of business computer software and hardware and a variety of internet applications, networks, operating systems and network/cyber security. The ideal candidate will also have great troubleshooting abilities and attention to detail. Technicians are expected to display good interpersonal skills as they will interact with clients and colleagues from various departments and executive levels. The Technician is required to listen to clients’ technical needs, understand their problems, and implement solutions for them.

Ultimately, the goal is to build and maintain updated and efficient computer systems and networks with security measures to optimize the role of technology for our clients’ business sustainability.

Responsibilities:

• Design and present small/medium business network/security solutions.
• Work with implementation team to install/configure accepted solutions.
• Provide technical support to client users, being the primary point of contact for the client.
• Assist in install and configure appropriate hardware and software components according to specifications of projects.
• Design, Develop, implement local networks (Windows server-based, peer to peer and cloud (Azure)) in ways that optimize functionality and performance.
• Ensure security and privacy of networks and computer systems.
• Perform tests and evaluations of new software and hardware.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Ensure electrical safety standards are met.
• Establish good relationships with all clients, departments and colleagues.
• Install, configure and conduct daily client backup operations.
• Manage project documentation.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Maintain records/logs of projects and customer interaction.

Skills:

• Proven experience as an IT Technician or relevant position (5 years).
• In depth understanding of diverse Windows computer systems, Windows Servers, Active Directory, Windows networks, HyperV, VMs and Cloud Daas, VDI and Azure solutions.
• Excellent knowledge of internet security and data privacy principles, including 2FA, Pen testing, password management, Cisco, Sonicwall, etc.
• Familiar with a wide range of software and hardware systems.
• Proficient in hardware/software installation and configuration.
• Proficient in designing networks to include, but not limited to Cisco firewalls, Ruckus/Engenius WiFi systems, VPN, Office265, Datto backup/DR, ProofPoint (spam filtering), Avinan, Rapid Fire Tools, Splashtop and other MSP tools.
• Excellent diagnostic and problem solving skills.
• Excellent written and oral communication skills.
• Outstanding organizational and time-management skills.
• Must travel to local client sites as needed.
• Degree in Computer Science, Management Information Systems, Engineering or relevant field is a plus.
• Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional, Cisco certifications).
• Managed IT Services Customer Relations Management CRM and/or Remote Monitoring and Management(RMM) systems experience.
• Kaseya products and services, including AutoTask, VSA, RocketCyber SOC, Kaseya NOC, etc.

Position requires full-time work on-site at our Stamford office. As we are not a retail store, and our services are performed by our technicians either remotely or at client sites, we do not have heavy traffic in our offices. All employees and outside visitors are required to follow safety protocols.

Compensation package includes base salary, bonus potential, health plan with company contribution and paid time off. Company provided laptop, cellular phone and other tools as needed. Reimbursed work related mileage and approved expenses. Offer is commensurate with the capability of individual candidates.

Please send your resume, along with a cover letter explaining in detail your fit for this position.

Come join our team -- we look forward to hearing from you!

Computronix, LLC – an EEO company

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Confirm that you have ALL the Skills listed for this position (...or advise any that you do not have, and explain why you should still be considered)
• What is the most innovative change you have brought to a company's IT operations?
• Describe your troubleshooting process. Which factors are most important?
• What technical systems, hardware and software have you used in previous positions that you feel would be relevant to this position?
• What do you think is more important for the role, technical knowledge or people skills? Why?

Education:

• Bachelor's (Required)

Experience:

• IT Technician or relevant position: 3 years (Required)

Work Location: In person