What are the responsibilities and job description for the Customer Service Representative position at COMPX NATIONAL?
CompX National is hiring a Customer Service Representative.
Visit the following link to learn more about CompX National:
CompX National – CompX Security Products
Be part of our CompX National team and enjoy our excellent benefits:
- Medical Insurance (FREE employee)
- Dental Insurance
- Vision Insurance
- LOW deductible and LOW out of pocket max
- Flexible Spending Accounts (FSA)
- 401k Retirement Plans
- Company paid Disability and Life Insurance
- Paid vacations and Holidays
- Tuition Reimbursement
- Referral Reward Program
Shift: 1st Shift Monday - Friday 8:00 AM – 5:00 PM
Position Responsibilities:
- Provide introductory information to prospective and new customers
- Determine the quickest, most effective ways to answer a client or customer’s questions
- Provide clear, concise, and helpful guidance to customers
- Maintain a positive and professional attitude toward the customer at all times
- Respond promptly to customer inquiries
- Communicate with customers through various channels
- Process orders, forms, applications, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Learn the company’s product and service offerings and maintain a strong understanding of them
- Diagnose and resolve technical issues via phone, email, and other communication channels
- Identify the root cause of technical problems and implement effective solutions
- Escalate complex issues to higher-level support personnel when necessary
Essential Skills and Experience:
- High School Diploma or GED (General Education Diploma) equivalent
- At least 5 years of experience in customer service or a technical support role
- Excellent written and verbal communication skills
- Ability to stay calm when customers are stressed or upset
- Able to manage time effectively, multi-task, and prioritize
- Attentive to detail
- Comfortable working in a fast-paced environment
- Experience with Microsoft Office and willing to learn additional software/programs
CompX National is an Equal Opportunity Employer.
Please note: your application may not be considered if you do not provide your education and work history, either by 1) uploading a resume, or 2) entering the information in the application fields directly.
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