What are the responsibilities and job description for the Customer Support Representative position at Comrise?
Contract - 12 Months
- Answers phone calls / emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports issues in Salesforce. May be involved in customer training. Provides support to customer / users where the product is highly technical or sophisticated in nature.
- This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
- Roles typically require an extensive amount of practical knowledge gained through experience.
- Job requires an understanding and application of procedures and concepts of own discipline.
- The job requires the ability to make judgements based on practice and previous experience.
