Security Operations Manager
Department : ParkX
Employment Type : Full Time
Location : Corporate Office
Reporting To : Rafael Iriarte
Description
The ParkX Senior Security Operations Manager is responsible for the daily management of assigned Comstock / Third party locations. This position delivers company, client, and customer expectations by ensuring that all assigned locations are operating in a first-class manner and in accordance with company policy. They will assist with the development and design of financial statements and management proposals. This person should demonstrate leadership, be willing to drive positive change, and should participate in and support organizational objectives. #careerssponsor
Key Responsibilities
- The Security Operations Manager will provide leadership, direct management, and day-to-day oversight of the physical Security team, including Operation Managers, Supervisors, and Officers
- Ensure team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook
- Promptly address and resolve customer concerns in a first-class manner that is consistent with guidelines established by the Comstock Executive Team
- Ensure all security officers are properly licensed to the required state assigned for employment. Assist with licensing process if needed for proper state.
- Assist Operation managers on payroll and scheduling.
- Ensures all employees are on the driver's policy, if motor vehicles assigned to the location.
- Plans and coordinate security operations for specific events with the marketing department and Security Operations Managers.
- Walk assigned properties daily and keep a running list of maintenance items
- Resolves customer concerns that are escalated to his / her attention by the facility's front-line associates
- Maintains equipment through regular maintenance and preventative care
- Manages scheduling, payroll, deployment, supervision, training, and discipline of Security Officers
- Oversee monthly client meetings
- Possesses a complete knowledge and understanding of all properties within the Comstock portfolio and Third party (VA, MD, DC).
- Possesses a complete knowledge and understanding of all current and prospective clients.
- Perform other duties as assigned
Skills, Knowledge and Expertise
High School Diploma or EquivalentMinimum of 2 years of security / law enforcement experienceMust be certified security officer by the state of Virginia, Maryland and Washington DCMinimum of at least 3-year experience in customer-service related fieldValid driver's license without major violationsFlexibility to work after hours and weekends, as neededOutgoing personality with ability to relate to diverse group of people and build / maintain strong relationshipsCPR / AED / First Aid CertificationMust have the ability to forge and maintain relationships with police departments in localStrong problem-solving, time management and communication skillsMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team settingAbility to multitask and prioritize tasks with a strong attention to detail in a fast-paced environmentSelf-directed and able to work independently, with minimal supervisionMGMT Qualifications :
Outstanding mentoring, coaching, people and time management, and leadership skillsMust be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
Must be able to motivate his / her team through personal character, consistency, vision, compassion, and recognitionMust be able to communicate expectations clearly and effectively to the team and make sure there is understanding by allMust be able to hold team members accountable to achieve / promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee HandbookExceptional oral and written communication, active listening, and organizational skillsAbility to demonstrate flexibility in dealing with complex problems or organizational changeAbility to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutionsAbility to effectively present information and respond to questions from senior and executive level managementStrong budgeting & financial skillsBenefits
Compensation :
Competitive Salary, plus eligibility for further bonus opportunitiesHealth and Wellness Benefits :
Health : Medical, Dental, Vision, Life Insurance, Accident, HospitalWellness : Wellness Program, Free access to Onsite Fitness Center at Most Locations; Deep discount on Vida gym membership, the flagship location in RestonIncome Protection : Short Term and Long Term Disability plans at no costPaid Time Off : Vacation, Sick, Personal Days, Volunteer Time, Company HolidaysRetirement Planning
401k MatchCareer Development
Opportunities for advancement within our expanding portfolioTuition Reimbursement and Professional Development funds to fuel your growthEmployee Perks (to name a few) :
Housing DiscountCommuter BenefitsFree Parking and EV chargingParental Leave Program, Childcare DiscountEmployee Discount programEmployee Referral Bonus programEnjoy a friendly work environment that values collaboration; employee recognition, company sponsored events, and team outings; opportunities to volunteer for company sponsored events to help serve and give back to the local communityExplore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!
