What are the responsibilities and job description for the Call Center Representative position at Comsult Connect?
Job Title: Call Center Representative
Location: Atlanta, GA
Department: Customer Service
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle customer inquiries with professionalism and patience.
Key Responsibilities
- Handle incoming calls and customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Document customer interactions and maintain accurate records.
- Follow up on customer inquiries and ensure timely resolution.
- Assist with order processing and account management tasks.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a positive attitude.
- Ability to multi-task and handle a high volume of calls.
- Proficient in using computer systems and call center software.
