Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Location: Austin, TX

Job Type: Full-time

Job Overview

We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing excellent service support. You will work in a fast-paced environment where you will have the opportunity to develop your communication skills and enhance your problem-solving abilities.

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in a friendly and efficient manner.
• Process customer orders and returns accurately and in a timely fashion.
• Maintain a detailed and organized record of customer interactions and transactions.
• Resolve customer complaints by identifying the issue and providing appropriate solutions.
• Collaborate with team members and other departments to meet customer needs.
• Assist in conducting surveys and gathering customer feedback to enhance service quality.
  
  

Requirements & Qualifications

• High school diploma or equivalent; college coursework in business or related field is a plus.
• Strong communication skills, both verbal and written, with a customer-focused attitude.
• Ability to work in a team-oriented environment and establish positive relationships with customers.
• Basic computer skills, including proficiency in Microsoft Office Suite and familiarization with customer management systems.
• Excellent problem-solving skills and the capacity to handle challenging situations calmly and professionally.
• Flexibility to work various shifts, including evenings and weekends as needed.