HR Operations Specialist

Job title: HR Operations Specialist

Job ID: 27248-1

Location: 6 Months

Location: 305 Gregson Drive ,Cary, NC – Onsite

Job description:

The HR Operations Specialist performs day to day HR transactions for one or several assigned Service Line(s) / Country(ies), handling also complex and escalated tasks. He/she is held accountable for the end-to-end operations, delivering high-quality services against globally agreed performance targets. The HR Operations Specialist ensures a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. He/she supports the globally set standards for GBS HR Operations and ensures that the local legal and regulatory requirements are adhered to the respective business processes in a HR Operations Front Office / Hub.
Main Accountabilities:
Operational Services
• Executes and delivers HR services in compliance with agreed business processes, KPI and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.
• Complies with and autonomously performs control tasks, including 4-eye-check, data protection and country legal / regulatory compliance tasks and adheres to AskHR Way of Working.
• Is accountable for maintaining a high level of data quality and accuracy in the systems as well as documentation such as e.g.SOP’s.
• Supports other team members with defined tasks and knowledge transfer.

Customer Experience:
• Delivers HR services with a high degree of customer orientation and a proactive ‘can-do attitude’.
• Has the ability to understand different needs of stakeholders and engage with them effectively.
• Acts as point of contact for inquiries regarding HR related topics and delivers support across one or several Service Line(s).
• Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and tools and therewith promoting synergies.

Continuous Improvement:
• Identifies deficiencies of existing business processes and proactively recommends enhancements and/or simplification based on day-to-day experience.
• Takes responsibility for the correct handling of RCA’s and escalations and therewith related process improvements.

Experience:
• A relevant associate degree with two years of customer service/case management experience or an equivalent combination of experience and education.
• 1-3 years minimum of Payroll and Benefits experience
• 1-3 years minimum HR experience
• Fluent in English, bilingual is a plus
• Team player, optimistic, positive, and proactive in approach to work
• Able to anticipate needs and is self-directed.
• Capability to exercise critical thinking skills to investigate and resolve issues
• Ability to adapt to changing environment and support of multiple requests.
• Good verbal and written communication skills
 

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