HR Operations Specialist

Job Description :

The HR Operations Specialist performs day to day HR transactions for one or several assigned Service Line(s) / Country(ies), handling also complex and escalated tasks. He / she is held accountable for the end-to-end operations, delivering high-quality services against globally agreed performance targets. The HR Operations Specialist ensures a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. He / she supports the globally set standards for GBS HR Operations and ensures that the local legal and regulatory requirements are adhered to the respective business processes in a HR Operations Front Office / Hub.

Main Accountabilities :

Operational Services

Executes and delivers HR services in compliance with agreed business processes, KPI and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.

Complies with and autonomously performs control tasks, including 4-eye-check, data protection and country legal / regulatory compliance tasks and adheres to AskHR Way of Working.

Is accountable for maintaining a high level of data quality and accuracy in the systems as well as documentation such as e.g.SOP's.

Supports other team members with defined tasks and knowledge transfer.

Customer Experience :

Delivers HR services with a high degree of customer orientation and a proactive 'can-do attitude'.

Has the ability to understand different needs of stakeholders and engage with them effectively.

Acts as point of contact for inquiries regarding HR related topics and delivers support across one or several Service Line(s).

Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and tools and therewith promoting synergies.

Continuous Improvement :

Identifies deficiencies of existing business processes and proactively recommends enhancements and / or simplification based on day-to-day experience.

Takes responsibility for the correct handling of RCA's and escalations and therewith related process improvements.

Experience :

A relevant associate degree with two years of customer service / case management experience or an equivalent combination of experience and education.

1-3 years minimum of Payroll and Benefits experience

1-3 years minimum HR experience

Fluent in English, bilingual is a plus

Team player, optimistic, positive, and proactive in approach to work

Able to anticipate needs and is self-directed.

Capability to exercise critical thinking skills to investigate and resolve issues

Ability to adapt to changing environment and support of multiple requests.

Good verbal and written communication skills

Preferred knowledge & skills :

Experience in Human Resources, working in HR shared services or as an HR Specialist or HR Generalist

Excellent MS Office and excel skills, exposure to SAP and Workday would be advantageous

Ability to manage multiple demands on time and work with cross-functional teams and up to senior level within the organization

A collaborative, solutions-oriented approach with strong communication skills

A proactive way of working to serve customers with a "can-do" attitude