What are the responsibilities and job description for the Desktop Support Technician position at ComTec Information Systems (IT)?
Title: IT Field Services Technician/Desktop Support Specialist
Location: Baton Rouge, LA
Duration: Long-term contract
Responsibilities:
- Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
- Install and configure operating systems (Windows 10/11) on desktops and laptops.
- Handle installation, relocation, and configuration of workstations, desktops, and laptops.
- Physically manoeuvre in confined or restricted spaces to manage, or troubleshoot network or electrical cabling.
- Build and configure desktops and laptops to meet customer specifications and requirements.
- Ensure safe and efficient transfer of data between systems during migrations or upgrades.
- Install and configure print drivers and related print services for customer environments.
- Install and configure software applications as required by clients.
- Manage ServiceNow Requests and Incident tickets.
- Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
- Utilize remote user support tools to provide support.
- Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
- General knowledge of Cisco VoIP phone setup and configurations.
- General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
- Familiarity with OneDrive for file storage, syncing, and backup.
- Perform asset recovery and decommissioning of older IT equipment following standard procedures.
- Maintain a high level of customer service in all situations
Required Skills:
- Minimum 5 years of experience in technical support role.
- Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
- Ability to access tight spaces, such as beneath desks to install, manage, or troubleshoot network or electrical cabling.
- Ability to lift upto 50 lbs. and assist with the installation and movement of IT equipment.
- Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
- Experience with ServiceNow is a plus
- A certification is recommended but not required.
