What are the responsibilities and job description for the Desktop Support Technician position at Teamware Solutions?
Job Overview
The Desktop Support Technician will be responsible for providing technical support and troubleshooting assistance to end-users within the organization. This role involves maintaining and supporting desktop hardware, software, and ensuring the smooth operation of IT systems.
Duties
- Provide IT support to end-users, resolving hardware and software issues promptly
- Troubleshoot and resolve technical problems related to desktop computing equipment
- Assist with mobile device setup and configuration
- Conduct software troubleshooting and provide guidance on application usage
- Manage computer systems, including installations, upgrades, and maintenance
- Support Mac OS and Windows operating systems
- Collaborate with IT teams to ensure the integrity of IT infrastructure
- Utilize tools such as Jira, SCCM, and TCP/IP for effective problem resolution
Experience
- Proven experience in desktop support or a similar technical role
- Familiarity with IT infrastructure and computer management
- Strong knowledge of desktop support best practices
- Proficiency in troubleshooting software and hardware issues
- Experience working with various operating systems including Mac OS
Job Type: Contract
Pay: $25.41 - $26.17 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Woodville, MS 39669 (Required)
Ability to Relocate:
- Woodville, MS 39669: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $26
