What are the responsibilities and job description for the Service Desk Specialist position at Comtech Global, Inc?
Show of Work for Support Staff
- Under general supervision, maintains & updates the regional office case processing database.
- Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
- Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
- Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
- Prints labels, creates & compiles reports, & prepares case folders for investigations.
- Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens / refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
- Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
- Prepares outgoing mail.
- Proofs copy & makes corrections.
- Performs other related duties as assigned.
