What are the responsibilities and job description for the Service Desk position at Comtech Global?
Job Details
Role: Service Desk Analyst
Location: Toledo, Ohio(Onsite)
Service Desk 2, Support Staff II . Please submit candidates ready to work in-office in downtown Toledo, Ohio for 40 hours a week.
Work in Office. Computers and other supplies will be provided. Parking/expenses are not provided.
Show of Work for Support Staff
- Under general supervision, maintains & updates the regional office case processing database.
- Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
- Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
- Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
- Prints labels, creates & compiles reports, & prepares case folders for investigations.
- Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
- Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
- Prepares outgoing mail.
- Proofs copy & makes corrections.
- Performs other related duties as assigned.
Thanks and Regards,
| |
| Santosh Yambari Sr. IT Recruiter Office x1009 |
| 1103 Schrock Road, Suite 102 Columbus, OH 43229
MBE & SBA 8(a) Certified |
| Direct Fax |
Current Openings
Candidates and Vendors
For H1b visa and(or OPT), we will need a copy of visa, DL, passport and I-94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date, as we will match copies of visa information and DL submitted with originals in person.
