What are the responsibilities and job description for the Service Desk Consultant position at EdgeAll?
Job Details
Under general supervision, maintains & updates the regional office case processing database.
Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
Prints labels, creates & compiles reports, & prepares case folders for investigations.
Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
Prepares outgoing mail.
Proofs copy & makes corrections.
Performs other related duties as assigned.
