What are the responsibilities and job description for the Help Desk Analyst position at Comtech LLC?
Help Desk Analyst
Chesterfield VA
12 months Contract
Job description
The Help Desk Analyst is responsible for assisting and providing technical support for LiveScan agencies statewide to answer questions from agencies and IT suppliers about the LiveScan onboarding process to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts to create / maintain computer software / hardware inventories; to prepare and coordinate the completion of agency MOUs to generate help desk tickets and forward service requests to IT suppliers to monitor open tickets and provide status updates to users. Performs other duties as assigned.
Knowledge Skills and Abilities
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word MS Excel and MS outlook; and strong analytical and decisionmaking skills.
