What are the responsibilities and job description for the Call Center Agent position at Comvox Co?
Department: Comvox Co
Location: Phoenix, AZ
Compensation: $34,000 - $42,000 / year
Job Description:
We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a commitment to delivering outstanding customer service.
Key Responsibilities
Responsibilities:
Answer inbound calls from customers and provide assistance with inquiries, issues, or product information
Provide exceptional customer service and maintain a positive experience for each customer
Document customer interactions accurately and update records in the system
Resolve customer complaints and issues in a timely and effective manner
Escalate complex issues to the appropriate department when necessary
Meet or exceed performance goals and metrics set by the company
Maintain a professional and helpful demeanor in all customer interactions
Assist with outbound calls as needed for follow-up or customer satisfaction surveys
Skills & Qualifications:
Proven experience in customer service or call center roles preferred
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Ability to work effectively under pressure and handle multiple tasks simultaneously
Proficient in using computer systems and call center software
High school diploma or equivalent required; further education or certifications in customer service is a plus
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Positive and supportive work environment
Salary : $34,000 - $42,000
