Call Center Agent

NEWPRO Home Improvement Solutions, the leading home improvement company for the East Coast, has exciting Remote Call Center Agent positions open to support company growth, customer demand, and expanding territories.

As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.

• This is a remote opportunity*
  
  
  

Responsibilities

• Qualifying prospects for presentation appointments.
• Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
• Managing the lead flow for all salespeople.
• Contacting homeowners to confirm their appointments.
• De-escalating situations involving dissatisfied customers, offering patient assistance and support.
• Collaborating with other call center professionals to improve customer service.
• Documenting all client interaction and communication.
• Making outbound calls to follow up on all inquiries.
  
  
  

Qualifications

• Customer service and phone experience.
• Excellent communication and customer service skills, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• Highly organized with the ability to multitask in fast-paced environments.
• Computer literate and experience in data entry, MS Outlook, MS Word.
  
  
  

What We Offer

• $16 an hour bonuses.
• Remote work opportunity
• Full health benefits including health, dental, vision
• 401 K savings account
• Opportunities for growth and advancement
  
  
  

Schedule

• Remote
• Weekend availability is mandatory
  
  
  

USD $16.00/Hr.

USD $16.00/Hr.