What are the responsibilities and job description for the Call Center Agent position at Opusign?
Job Description
Job Title : Call Center Agent
Location : Phoenix, AZ
Reports To : Call Center Supervisor
Job Type : Full-time
Job Summary :
We are seeking a dedicated and enthusiastic Call Center Agent to join our customer service team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing exceptional service. Your communication and problem-solving skills will be key to delivering a positive customer experience.
Key Responsibilities :
- Handle inbound and outbound calls with professionalism and empathy.
- Provide information, assistance, and solutions to customers regarding products, services, and account inquiries.
- Resolve customer complaints or concerns in a timely and effective manner.
- Accurately document customer interactions in the database or CRM system.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist in processing orders, returns, and refunds when necessary.
- Escalate complex issues to the appropriate department or supervisor.
- Follow scripts, guidelines, and best practices for customer interaction.
- Stay up to date with product knowledge, policies, and industry trends to provide accurate information to customers.
Qualifications
Additional Information
Benefits
